1. Return Period
• We want you to be completely satisfied with your shopping experience. If you need to return an item, please contact us within 30 days of receiving your order.
• To be eligible for a return, the following conditions must be met:
• The product must be unused and undamaged.
• The product must include all original packaging and tags.
2. Non-Returnable Items
Returns or refunds are not accepted in the following cases:
• Items damaged, showing signs of use, or mishandled contrary to the user manual.
• Sale or custom-made items (unless there is a quality issue).
• Unauthorized returned items.
3. Return Process
If you wish to return an item, please follow these steps:
1. Submit a Request: Contact our customer service team at pac247supp@gmail.com, providing your order number and reason for return.
2. Wait for Confirmation: We will respond to your request within 1-2 business days and provide the return address and instructions.
3. Send the Item Back: Ship the item to the provided address and keep the tracking number for verification.
4. Refund Processing: Once we receive and inspect the item, we will process your refund within 7 business days.
4. Refund Method
• Refunds will be issued back to your original payment method (e.g., credit card, PayPal).
• Please note that the refund amount excludes initial shipping fees, unless the return is due to a quality issue or our mistake.
5. Return Shipping Costs
• For non-quality issues: You are responsible for the return shipping costs.
• For quality issues: If the item is damaged or defective, please provide photos as proof. We will cover the return shipping costs and either resend the item or issue a refund.
6. Exchange Policy
• If you would like an exchange, please contact our customer service team. Exchanges are applicable for unused items within the 30-day return period.
• Shipping policies for exchanges follow the same guidelines as returns.
7. Contact Us
If you have any questions about our return policy, feel free to contact us:
• Email: pac247supp@gmail.com
• WhatsApp: +44 751208730 (Available 24/7)
Friendly Reminder
• Please ensure you contact our customer service team before returning an item to ensure your return request is approved.
• We recommend using a tracked shipping method to avoid package loss.
